Product
Returns, Refund and Replacements
Returns
All products purchased on www.bencley.com
can be returned within 7 days of the delivery date. To be eligible for a
return, your item must be unused. It should be in the original packaging
accompanied with the receipt or proof of purchase.
Please email your request along with
the order number to bencleyindia@gmail.com and ship the product to:
RZ38/A, Ravi Nagar Extn, Near Keshopur Mandi, Delhi - 110018
After receiving the product our testing
team will verify, approve and process the refund.
Refund method
· After receiving the product, we will inspect it and notify you.
· We will also communicate the status of your refund after the inspection.
· After approval, we will initiate a refund to your credit card (or
original method of payment).
· If the payment method at the time of purchase is credit card / debit
card / wallet or net banking the total order amount you paid is returned to the
same mode of payment.
· If the payment method is cash on delivery (COD), then the total
order amount you paid to your bank account. You can provide this information
through email to us.
· We will refund the amount within 7 working days to the original method
of payment
(except COD).
· If partial product or product with tampered packaging is returned, then
the refund will not be processed. All accessories and items that you
received along with the product should be returned together.
Replacements
In case of any issue with the product:
· Please reach out to us through the contact information provided on the
warranty card.
· While claiming, please share the details of the purchase order.
· If the product is under warranty, we will arrange for a reverse pickup
from the respective address.
· After receiving the product, our technical team will test the product
for defects (if any) and replace the product (if applicable).